Terms & Conditions

SHIPPING POLICY:

Hey lovely!

Just a reminder that we are shipping all orders from Bali, you will receive your order anywhere from 3-4 days for domestic shipping and 3-9 business days for international shipping, from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn’t include weekends or holidays.

You will receive a shipping notification email that will notify you of the carrier we’ve used to ship your order, and the different tracking options available for it.

PRICES

Prices are stated in IDR

PAYMENT METHOD

For IDR purchases kindly make a payment through one of these accounts below:

BCA 237 006 2466
MANDIRI 128 000 4994 767
BNI 3459 10 825
AN ASTRID ANTONIA

RETURNS POLICY

We’re so sorry things didn’t work out for you, but here’s the good news: we accept return notifications within 3 (three) days of purchase (AKA the date AFTER you received your order) for most items in new/good condition. PLEASE make sure:

  • The item hasn’t been worn or washed
  • The item occurred a production defect
  • All original tags must be attached

We received an exchange in a different size, based on stock availability & there will be a shipping charge. NO EXCHANGE FOR DIFFERENT COLORWAYS.

The following items cannot be returned or exchanged: marked as SALE. We repeat, SALE ITEMS CAN NOT BE RETURNED OR EXCHANGED.

CUSTOMER CARE

We suggest to follow this guide for all of our garments:

  • HAND WASH ONLY
  • COLD WATER
  • HANG OR LAY FLAT TO DRY
  • IRON WITH LOW HEAT (REVERSE SIDE)

Chat us for further info: astrid@saintxsinner.com

HELLO!

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